Return & Exchange Policy
Due to the intimate nature of our products, we are unable to accept returns once items have been shipped. This policy ensures the safety and hygiene of every customer’s experience with COOCHY®.
However, your satisfaction is our priority. If your order arrives damaged or defective, we’re happy to make it right with an exchange for the same item. To request an exchange, please contact our customer service team within 14 days of delivery with your order number and a photo of the issue.